Contact Center Future Shock: Channels May Become Part of Our Past
CX Global Media
JUNE 23, 2018
But for us to be customer-centric and relationship focused, continuing to manage in a channel-centric manner has to finally be declared as a company-centric approach. Brad Cleveland : You know in this industry we’ve been working on for preventing contacts and self-service for three decades now.
195 
Let's personalize your content