Conference, contact center associations and Customer retention

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Conference

contact center associations

Customer retention

Keys to Contact Center Consistency and Compliance

Call Center Weekly

NOVEMBER 9, 2017

a Canadian training company that helps contact centers improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area Contact Center association, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.

Contact Center

Contact Center contact center associations Banking Education

"Follow the Leader", Featuring Mike Aoki

Call Center Weekly

APRIL 25, 2018

What do you think is overlooked by contact center leadership, that hinders their customer retention efforts? Customer retention is a relationship rather than an event! Too much emphasis is placed on "saving" customers. By then it is too late. Mike Aoki is the President of Reflective Keynotes Inc. ,

contact center associations

contact center associations Customer retention Contact Center Sales

Customer Contact Central

Keys to Contact Center Consistency and Compliance

"Follow the Leader", Featuring Mike Aoki

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