Toister Performance Solutions

MAY 17, 2018

There's one question I always ask project sponsors who request training. For instance, let's say you want to train employees to better handle customer complaints. There are a whole host of questions you would need to ask before doing the training if you wanted to evaluate it: What are customers complaining about?

Complaint resolution 54

Complaint resolution Surveys Contact Center Service level 54

Vcaretec

AUGUST 8, 2023

The training procedure. Make sure your vendor has a mechanism in place to handle training automatically. Without automated training, outsourcing is not done professionally. Stress levels as well as hiring and training expenses might be decreased. Make sure to inquire about their method of choosing candidates.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Blueship Call Center

JULY 7, 2023

Employing new personnel, giving them all the bonuses and perks, and paying for their training may all be avoided. Outsourcing customer service has intrinsic financial advantages, but this shouldn’t be the primary incentive. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Balto

JUNE 20, 2023

Conversational AI tools are pre-trained with large volumes of data (thus the “artificial intelligence”) that qualify them to provide support for customers looking for assistance. The problem is that hiring and training additional agents can be very costly and resource intensive. What is Conversational AI ?

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52