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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

Conversational AI tools are pre-trained with large volumes of data (thus the “artificial intelligence”) that qualify them to provide support for customers looking for assistance. The problem is that hiring and training additional agents can be very costly and resource intensive. What is Conversational AI ?

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Employing new personnel, giving them all the bonuses and perks, and paying for their training may all be avoided. Outsourcing customer service has intrinsic financial advantages, but this shouldn’t be the primary incentive. Q: What are the potential benefits of outsourcing customer care services?