Complaint resolution, Scripts, Service level and Survey

The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

JULY 7, 2023

A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Q: What are the potential benefits of outsourcing customer care services? A: Outsourcing customer care services can provide several advantages.

outsourcing

outsourcing Customer Service Customer Care Self service

Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. Customer expectations have reached new heights, and businesses must adapt to meet their demands.

Contact Center

Contact Center Chatbots Complaint resolution Wait times

Customer Contact Central

The Power of Customer Service: Making or Breaking a Brand

Conversational AI: Everything You Need to Know for Your Contact Center

Webinars

Stay Connected