5 Customer Service Lessons From the Mall of America
CSM Magazine
APRIL 9, 2019
Here are the five lessons (and one bonus) my workshop team and I summarized for all of the employees of the mall (we also felt that these are good reminder points for all others in customer service roles as well). If a customer asks a hard question or has a complaint, deal with it. Most were mediocre at best. Based in Minneapolis/St.
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