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How to Make Your Customer Experience Stands Out in the Experience Economy

CX Journey

NOVEMBER 14, 2018

For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Save them a step. Upgrade the audio.

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Interactive Voice Response Customer Experience Complaint resolution Contact Center 36
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What Are The Top 7 Ways A Helpdesk System Can Help You?

Wowdesk Blog

NOVEMBER 25, 2019

With mobile phones being the new computers of this decade, the means of reaching out to a company has moved beyond placing a simple call and let IVR system guide customers through the process. Well, market equity and growth is all about happy bunch of customers. It is just a smart way to keep your customers happy and satisfied.

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Complaint resolution Customer Care Interactive Voice Response Feedback 52
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