Complaint resolution Industry Interactive Voice Response Technical Support 
Vcaretec
AUGUST 8, 2023
Today's Customer Service Outsourcing Industry Consider contracting out your customer support. You are not alone; research found that 54% of businesses communicate with and handle consumer concerns and inquiries through outside support teams. What are the benefits of outsourcing customer care?
CX Journey
NOVEMBER 14, 2018
Fortunately, you don’t have to be Apple to stand out in your industry; even small changes in the contact center can shift your service from forgettable to remarkable. For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. Save them a step.
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