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Multi-channel support Answering services Customer Care outsourcing Technical Support Self service Service level Customer Support Scripts Contact Center More Related Topics >
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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

JULY 7, 2023

Knowledge bases, FAQ sites, and video lessons are a few examples of these alternatives. A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more.

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outsourcing Customer Service Customer Care Self service 69
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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

MAY 27, 2015

For example, HGS’s customer support program for multinational food corporation Danone consists of a team of healthcare professionals (nurses, dietitians, and midwives) who routinely answer customer queries around childbirth, pregnancies, and pre-natal care. Training, Training, and More Training. Location Matters.

Contact Center 100
Contact Center Multi-channel support Complaint resolution outsourcing 100
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