CX Trends You Need to Watch in 2018 [White paper]
Fonolo
JUNE 14, 2018
Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place.
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