Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series
Connecting the Dots
APRIL 16, 2021
While Quality used to focus solely on product quality, it now focuses on processes related to customer satisfaction, such as the setting of customer expectations and onboarding customers. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.
62 
Let's personalize your content