Connecting the Dots

APRIL 16, 2021

Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey. The post Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series appeared first on Customer Care Measurement & Consulting (CCMC).

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

Talkdesk

FEBRUARY 13, 2018

When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere. Unhappy customers tell others, whereas unhappy customers who’ve received a complaint resolution that fixes the problem are often positive brand advocates.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

NOVEMBER 25, 2021

It is a tough proposition to create blogs, ebooks, webinars, product tours, explainer videos, and other types of content. The bot sends across an invitation to an upcoming webinar that your company is hosting on LinkedIn marketing. Superlative social media outreach and complaint resolution.

SaaS 10

SaaS Chatbots B2B Complaint resolution 10