Complaint resolution Customer effort Feedback Industry 
ProProfs Blog
MAY 18, 2021
It is better to wait till they convert into customers before collecting and understanding their feedback about your brand. Read more: 7 Best Tactics to Collect Website Feedback. Alternatively, the efforts made by a customer while interacting with your brand can be measured by a customer effort score (CES).
Nicereply
MAY 22, 2023
In addition to direct support, you can leverage social media to share educational content that addresses common customer questions or provides tips and tutorials related to your products or industry. Don’t hesitate to use templates and best practices from the professionals of the industry.
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