ProProfs Blog

MAY 18, 2021

“How many questions should I include in my survey?”. With limited survey questions, will I be able to collect enough information from my target audience?”. “Or, Or, will a large number of questions tire my customers and make them drop out of my survey?”. You might have faced the above dilemmas while creating a survey.

Surveys 78

Surveys Employee engagement Feedback Complaint resolution 78

Connecting the Dots

APRIL 16, 2021

Quality and customer service have become closely allied under the umbrella of Customer Experience and Customer Experience Strategy. CCMC’s benchmarking of more than 120 companies found that when Quality, Service and Insights are closely aligned, customer satisfaction metrics increased at twice their prior annual rate. [1].

Customer Experience 62

Customer Experience Complaint resolution Benchmark Metrics 62

Nicereply

MAY 22, 2023

The key to a successful social media strategy lies in providing customer support through all available channels. Offering top-notch customer service can set you apart from competitors and make it a preferred choice for customers. Set clear response time targets and strive to meet or exceed them consistently.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52