Complaint resolution Customer effort Customer Experience Education 
Connecting the Dots
APRIL 16, 2021
Quality and customer service have become closely allied under the umbrella of Customer Experience and Customer Experience Strategy. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.
Nicereply
MAY 22, 2023
A preferable approach would be to enable customer agents to ask pertinent questions to all applicable departments and managers with the ability to resolve clients’ concerns. By proactively sharing valuable information, you empower customers to find solutions on their own and establish your brand as a knowledgeable authority.
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