ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer experience management is sometimes confused with the following concepts. Lynn Hunsaker.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer experience management is sometimes confused with the following concepts. Lynn Hunsaker.
Nicereply
MAY 22, 2023
A preferable approach would be to enable customer agents to ask pertinent questions to all applicable departments and managers with the ability to resolve clients’ concerns. Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution.
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