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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

CRM tools are increasingly incorporating social media into their customer support modules. This allows support teams seamless access to customer information and complaints on the same platform. Bots are probably the most versatile technology being used in modern customer service teams. This effect is more pronounced than ever.

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Chatbots and Virtual Assistants The usage of chatbots and virtual assistants is one of the most significant ways technology is revolutionising customer service. These automated systems can respond to common questions, offer support around-the-clock, and assist clients with self-service alternatives.