Complaint resolution CRM Personalization Technical Support 
Blueship Call Center
JULY 7, 2023
Outsourced customer care services is revolutionised by technology Customer service is no longer solely restricted to in-person contacts or phone conversations in today’s fast-paced and fiercely competitive corporate climate. Q: What are the potential benefits of outsourcing customer care services?
CX Journey
NOVEMBER 14, 2018
And while individual agents won’t remember each caller, most contact centers have good CRM data. For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK.
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