Complaint resolution CRM Knowledge Base Technical Support 
Blueship Call Center
JULY 7, 2023
Businesses may save and analyse client data with the use of customer relationship management (CRM) software to learn more about their requirements, preferences, and behaviours. Knowledge bases, FAQ sites, and video lessons are a few examples of these alternatives.
CX Journey
NOVEMBER 14, 2018
And while individual agents won’t remember each caller, most contact centers have good CRM data. For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK.
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