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Call Flow in a Contact Center: All You Need to Know

JustCall

MARCH 10, 2023

Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. From Intelligent IVR that pre-screens calls and handles low-hanging customer queries to live agent coaching with call whispering and barging – technology is making call center call flow a piece of cake.

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Call flow Contact Center Scripts Interactive Voice Response 40
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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98
Analytics Call Center Scripts Contact center software 98
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