article thumbnail

4 Essential Questions to Answer for a Successful Cloud Move

Monet Software

Not all parts of your contact center solutions need to be outsourced. This is particularly important if you’re using a cloud solution for the first time. With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years.

article thumbnail

Contact Center AI: How It Can Transform Your CX

Playvox

Top Use Cases for Contact Center AI Improving Workforce Management and Engagement AI tools allow employees to reduce repetitive, routine tasks and focus on more strategic, value-added work, boosting productivity and job satisfaction. Benefits of Contact Center AI The use of AI has enormous potential in the contact center.