Coaching contact center solutions Quality management Schedule adherence 
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned.
Serenova
APRIL 19, 2020
As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. WFO solutions deliver data to supervisors in real-time, no matter where they’re located. Customer-first Support. Global Scalability. Advanced Reporting & Analytics.
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