SharpenCX

DECEMBER 12, 2018

All that cheer and joy comes jam-packed with lofty time management expectations and an added dose of expenses. Everyone has too little time and too many priorities. The post A Coaching Framework to Sail Through the Holidays appeared first on Sharpen Contact Center Software.

Coaching 64

Coaching Contact center software Contact Center Time management 64

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. Look no further! Why is benchmarking important?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

SharpenCX

FEBRUARY 4, 2020

Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. As a manager of a contact center, your role is essential to the care of your customer base.

Call Center 84

Call Center Management Coaching Contact Center 84

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. This enables them to identify areas for improvement and provide timely feedback and coaching to agents.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Noble Systems

MARCH 19, 2021

This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. Call Center Software for SMB. In the past, the technology required to power small business call center software and hardware was usually expensive and bulky.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

FEBRUARY 21, 2023

It is pivotal to contact centers as it provides deeper insights that will help identify trends and improvement areas that might be inconspicuous from the raw data. In tandem, reporting and analytics help managers make data-driven decisions that improve a contact center’s performance and reduce costs.

Best practices 52

Best practices Analytics Contact Center Coaching 52

Aspect

OCTOBER 19, 2017

We are again focusing on five areas we believe are critical to enable a thriving customer experience center: agent engagement, agent roles and responsibilities, customer experience, workforce management, and interaction management. How do I manage all this change? How do I get more from my agents?

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85