Coaching Contact center software contact center workforce Course 
Playvox
OCTOBER 18, 2022
Because many customer service centers’ remote work policies require agents to maintain specific performance standards , managers cite solutions such as workforce management (29%) and quality management (26%) as other contact center software they turned to.
NobelBiz
MAY 22, 2022
Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. However, this proved to be a double-edged sword.
Expert insights. Personalized for you.
69 
Let's personalize your content