VocalCom

MAY 13, 2020

Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution. Their contact center agents manage mostly inbound, sales and service related enquiries. With Vocalcom Salesforce Edition, the transition was achieved easily in just 24 hours as the cloud-based solution can easily be operated remotely.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

NobelBiz

DECEMBER 11, 2023

Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations. Call flows are essential for contact centers as they provide a structured framework for managing customer interactions. Time Management: Optimizes agent time by providing a clear path for each call.

Call flow 105

Call flow Interactive Voice Response Customer Experience Contact Center 105

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Fonolo

NOVEMBER 13, 2019

If they don’t, they risk losing sales and leaving consumers disgruntled, potentially hurting future business. Optimizing schedules to meet the demands of the holiday season is crucial to ensuring that average wait times across your voice and live chat channels do not get out of hand. This is where workforce management comes in.

Call Center 62

Call Center Management Average Handle Time Contact Center 62

NobelBiz

MARCH 5, 2024

At its core, contact center reporting is the systematic process of capturing, analyzing, and leveraging data from every customer interaction across various channels. At Nobel biz we know each contact center has specific needs, depending on its purpose, from sales and fundraising to customer support, appointments, debt collection, and so on.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

VocalCom

JULY 16, 2020

Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents. Real-time management to adapt to business needs.

contact center solutions 62

contact center solutions Cloud contact Contact Center Coaching 62