Cloud contact Interactive Voice Response Journey mapping Virtual Agent 
Lumoa
JUNE 23, 2021
These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. The technology’s growth in the current year has been coming for some time now and is expected to influence contact centers massively.
3CLogic
MAY 26, 2022
Integrative customer experience technologies such as SMS, Voice, and conversational AI will allow you to keep up with new consumer expectations. Effective customer experience management empowers your virtual agents to support each customer as an individual. So, as a contact center leader, where do you get started?
JustCall
DECEMBER 23, 2022
Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Skills-based call routing – Routing customer calls to agents with the right skill set. Top Features of JustCall.
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