Liveops

MARCH 11, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Liveops

MARCH 15, 2021

Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. You need to provide them with tools to share feedback with you on their level of engagement.” – Greg Hanover .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62