Remove Cloud contact Remove Employee engagement Remove outsourcing Remove Time management
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Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs).

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances. It is much more critical in determining the economic model of a partnership when outsourcing call center activities.