Cloud contact Customer Experience Quality management Schedule adherence 
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.
Serenova
APRIL 19, 2020
As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. Customer-first Support. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable. Global Scalability.
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