Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

Serenova

APRIL 19, 2020

As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. Customer-first Support. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

NICE inContact

NOVEMBER 28, 2018

Assume you can make a 15% improvement to average handle time, first call resolution, self-service rate and schedule adherence. Plus, there are other potential gains by improving other KPI’s measuring cost, productivity, quality, efficiency, compliance, and customer satisfaction! Current AHT is 9.65

Contact Center 48

Contact Center Schedule adherence Average Handle Time First call resolution 48

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NICE inContact

FEBRUARY 4, 2019

Technology will allow supervisors to monitor schedule adherence, productivity and quality. Additionally, organizations need to have a solid plan for protecting client data. And, of course, managers have to remember these are real people, too.

virtual call center 61

virtual call center Call Center Schedule adherence Technology 61

Noble Systems

JUNE 27, 2019

In a previous blog , we outlined advantages of moving a customer experience platform to the cloud. Ultimately, your unique business needs will determine what is included in your cloud contact center system. Improve the customer experience with intelligent routing and automated responses.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). For a contact center KPIs can include average speed of answer, call transfer rate, and average hold time. Schedule adherence.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52