VocalCom

MAY 28, 2018

According to Customer Think, 63% of customers with positive feelings about a company will remain loyal, while 74% will go a step further and advocate for the brand. Here are five tips for addressing customers’ emotions to ensure quality experiences at every step of their journey.

Customer Experience 48

Customer Experience Journey mapping Contact center software Customer emotions 48

VocalCom

FEBRUARY 5, 2018

Customers today want to feel respected, understood, and excited when they interact with your company. According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. Versatility.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

JUNE 11, 2018

Social listening tools, surveys, and transcripts from service interactions can all shed light on customer expectations. To make every experience truly personalized and memorable, add a human touch. Customers should feel it’s a pleasure to engage with your company. Remember the human touch.

Contact center software 48

Contact center software Average Handle Time Interactive Voice Response Surveys 48

VocalCom

AUGUST 7, 2017

Understanding such metrics can help improve contact center practices and the overall customer experience. Understand customer sentiments to connect on an emotional level. Customer emotions play an essential role in their relationships with brands. Streamline service and save customers time.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48