Cloud contact Customer Care Interactive Voice Response Presentation 
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
NobelBiz
FEBRUARY 22, 2023
In this article, we will identify the key sources of friction during a customer care interaction and share a couple of solutions on how to solve them. Table of Contents show What are Customer Friction Points? This is why employing an IVR to achieve a virtual 100% pick-up rate is critical.
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NobelBiz
FEBRUARY 18, 2023
In this article, we will identify the key sources of friction during a customer care interaction and share a couple of solutions on how to solve them. For example, an automated call distributor (ACD) is used in call centers to route incoming calls to certain specialized agents in your contact center.
Serenova
FEBRUARY 3, 2020
In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President of Customer Success Jen Jackson ) ICMI Group Principal Analyst Roy Atkinson explored what’s trending in 2020 and why contact center leaders should pay attention. Social Customer Care.
NobelBiz
FEBRUARY 22, 2023
Voice digitization prospects are more than promising now, thanks to advanced IP telephony solutions. Now contact centers can also give customer service a voice, from IVR to Chatbot and so on. Finally, call data may be connected to consumer knowledge gathered at other points of contact.
NobelBiz
FEBRUARY 22, 2023
Voice digitization prospects are more than promising now, thanks to advanced IP telephony solutions. Now contact centers can also give customer service a voice, from IVR to Chatbot and so on. Finally, call data may be connected to consumer knowledge gathered at other points of contact.
NobelBiz
FEBRUARY 21, 2023
Empathy and compassion Often, empathy is seen as a vital part of customer service. It is essential for a customer care professional to be able to put themselves in their clients’ shoes. Regardless of whether they are discussing a possible purchase or a complaint, customers must feel heard.
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