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5 Essential Tips for Social Customer Service Communications

VocalCom

NOVEMBER 27, 2017

The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.

Customer Service

Customer Service Contact center software Customer advocacy Contact Center

6 Social Customer Service Rules Your Brand Needs to Know

VocalCom

OCTOBER 16, 2017

It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. The post 6 Social Customer Service Rules Your Brand Needs to Know appeared first on Vocalcom Blog.

Customer Service

Customer Service Contact center software Customer advocacy Contact Center

Customer Contact Central

5 Essential Tips for Social Customer Service Communications

6 Social Customer Service Rules Your Brand Needs to Know

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