Cloud contact contact center solutions Customer Care Webinar 
Serenova
JULY 16, 2019
In her webinar, “Migrating to a Cloud Contact Center: Tales from the Far Side,” Sheila McGee-Smith, a leading contact center and customer experience analyst and strategic consultant, issued this warning: “The combination of digital channels is heralding a new era in customer care.
NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?
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NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
Serenova
MARCH 12, 2019
For about ten years, GFood had operated a premises-based unified communications system from one leading vendor and a contact center platform, also premises-based, from a similarly leading provider. The existing contact center vendor offered, and GFood installed, a single-tenant “cloud” solution.
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