Chief Customer Officer, Employee engagement and Quality management

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Chief Customer Officer

Employee engagement

Quality management

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience

Customer Experience Customer Service Consulting Consulting

CEO’s Guide to Growth through Customer Experience Alignment

Answer Dash

APRIL 16, 2019

It places the horse before the cart, conveying that the end is customer lifetime value growth, and the means is meeting or exceeding customer expectations. This simplifies employees’ daily decisions in alignment with corporate strategy. She is a CXPA Recognized Resource Training Provider with CCXP students from 70 countries.

Customer Experience

Customer Experience Chief Customer Officer Enterprise Journey mapping

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

CEO’s Guide to Growth through Customer Experience Alignment

Webinars

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