Remove Chief Customer Officer Remove Consulting Remove Personalization Remove Schedule adherence
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Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

Author, speaker, consultant, Brad Cleveland Company, LLC. Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Every person has a significant positive impact on wait times—a ripple effect far beyond the contacts they directly handle.