Chief Customer Officer Coaching Gamification Metrics 
Serenova
DECEMBER 4, 2019
Increasingly, supervisors are using this information to coach agents, serve as fodder for gamification and deliver rewards. At the same time, it can alert a supervisor about an upset customer. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.
ProProfs Blog
JUNE 30, 2020
We’ve covered some of the best selling customer service books that will help you grow as a leader and work towards building better strategies for customer delight. Peggy Klaus is a Fortune 500 coach who is here to help individuals that easily excel at their jobs every day but don’t know where to go from there. Loyalty 3.0:
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