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Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences

Cisco - Contact Center

Customers who are calling in to a contact center enjoy a more intuitive experience for handling simple requests and agents are relieved of repetitive and mundane tasks that can easily be handled by an IVR or a chatbot, or virtual assistant. How Well Do You Know Your Customers? Cloud-Powering our On-Premises Portfolio.

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What Is a Sales Call Centre and How Is It Beneficial?

JustCall

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center.

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