Chatbots Omni-channel support Personalization Scripts 
REVE Chat Blog
APRIL 22, 2020
So, you should think of omni channel strategy. You need to assure your customers consistent and real time support across all channels. Here is how to deal with customer complaints via omni channel support strategy: Resolve and reduce the number of complaints as customers can reach out to you across various channels.
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Omni-channels. Impact of Globalization.
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