Chatbots Marketing Multi-channel support Omni-channel support 
TeamSupport
APRIL 15, 2021
The current marketing environment has changed drastically. Marketing and Technology. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions.
CSM Magazine
JUNE 12, 2020
This differs from supply chain management, which monitors the activities and resources required to bring a product to market. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Omni-channels. Impact of Globalization.
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