Chatbots Customer retention Omni-channel support Study 
NobelBiz
MARCH 12, 2024
When customers feel understood and valued at every interaction, they are more likely to develop a sense of loyalty towards the brand. This also means that satisfied customers are more likely to advocate for the brand, leading to positive word-of-mouth referrals and increased customer retention rates.
REVE Chat Blog
APRIL 22, 2020
Customer complaints are inevitable for any business. At some point, every business has to deal with unhappy customers. Huffpost study says, “ 91% of customers who are unhappy with a brand will leave without complaining.” . Opinion Research showed that “ 87% of customers prefer businesses with a better reputation.”.
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