Chatbots Customer centricity Feedback Multi-channel support 
Global Response
MARCH 27, 2023
In addition, make sure you intentionally listen to—and implement—customer feedback. Take feedback seriously, solicit it openly, and share it throughout the organization for actioning. Nothing, of course, and that’s why self-service is quickly becoming more and more important for customer service.
Netomi
NOVEMBER 8, 2021
This also opens the door for advanced analytics on the issues customers are facing. Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. Integrating a top-performing Zendesk chatbot can make your help desk even more powerful. Automation.
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