Chatbots Contact Center Telecommunications Virtual Agent 
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. This is the second post of a two-part series.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.
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CSM Magazine
MARCH 18, 2021
Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots). Chatbots rarely help. As customers, chatbots often make us feel blocked from getting the information we are looking for. We call the service center more annoyed.
TechSee
FEBRUARY 12, 2018
Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. These virtual assistants mitigate the problem of customer frustrations around waiting and resolution times. Virtual agent exhibitors at MWC 2018: Nuance.
TechSee
FEBRUARY 12, 2018
Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. These virtual assistants mitigate the problem of customer frustrations around waiting and resolution times. Virtual agent exhibitors at MWC 2018: Nuance.
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