VocalCom

AUGUST 12, 2019

Technology may play a significant role in creating great customer experiences, but you should always test to see if it is actually helping your customers. Chatbots should only be used for tasks that they are truly able to complete—anything too complicated can turn off your customers. Educate and motivate your staff.

Customer centricity 48

Customer centricity Interactive Voice Response Contact center software Journey mapping 48

VocalCom

APRIL 23, 2018

A customer-centric approach is more than just delivering good products and services. To offer the best experiences that win loyalty, your brand must consider each step of the sales journey from the customer’s point of view. Here are six steps for building a customer-centric brand. Define your company values.

Customer centricity 48

Customer centricity Contact center software Interactive Voice Response Chatbots 48

Hodusoft

OCTOBER 19, 2023

Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

VocalCom

FEBRUARY 5, 2018

Human contact. Yes, the modern world is digital, but humans are at the heart of customer experience. Simply put, your customers still want the reassurance of a human touch. While chatbots might help them obtain information more quickly, many customers still wish to speak to human agents when their issues are complicated.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

JANUARY 14, 2019

Helping your customers begins with taking their point of view. As more and more brands adopt a customer-centric attitude, many are also discovering the value of creating customer journey maps. For this reason, it’s absolutely essential to consider the impact of every tool or software solution used.

Journey mapping 63

Journey mapping Contact center software Interactive Voice Response CRM 63

VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. Customer centricity is a company-wide effort. Successful brands know that everything they do needs to serve their customers’ needs. Companies are realizing that, in order to embrace a customer-centric approach, a team effort is absolutely necessary.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

APRIL 22, 2019

Empower your customers to find answers when they need them by providing frequently asked questions on your website, automating simple tasks through chatbots, and using efficient IVR menus that allow customers to look up information easily. Do your customers feel that service is impersonal or just sloppy?

Customer Service 48

Customer Service Interactive Voice Response Contact center software Chatbots 48