Chatbots Consulting Transportation Virtual Agent 
Creative Virtual
OCTOBER 9, 2020
By Katrin Zieren, Business Development Consultant. So, if you have, for example, a chatbot on your website, users can use the voice capabilities of their mobile device to ask their question. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents.
Creative Virtual
OCTOBER 1, 2019
In order to improve engagement with their growing customer base of digital natives, they now offer 24/7 support with virtual agent Roger on their website as well as other channels, such as Google Home. When customers are escalated from virtual agent to human agent, a full history of their conversation should be passed over as well.
Expert insights. Personalized for you.
59 
Let's personalize your content