100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot.
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