Remove Chatbots Remove Complaint resolution Remove Self service Remove Video
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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Since the introduction of technology, companies have had access to a variety of tools and platforms that may help them provide outstanding customer service and adapt to their clients’ changing requirements and preferences. Self-Service Options Using self-service choices is another way that technology is changing customer service.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Bots are probably the most versatile technology being used in modern customer service teams. They are useful when the customer service team is not available. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.