CCNG Metrics Morale Personalization 
CCNG
MARCH 8, 2023
You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!).
CCNG
JANUARY 4, 2023
However, we know that many customer needs (and customer types) still require the personal attention of live agents. One manager said it feels like efforts at improving these satisfaction metrics have “hit a wall.” Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5
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