CCNG, Healthcare and Self service - Customer Contact Central

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

While self service is getting better and better through the use of artificial intelligence (AI) of varying degrees of sophistication, many questions continue to end up with agents, either because the customer couldn’t find the answer through self service, or the customer simply doesn’t like self service options.

Customer Experience

Customer Experience Contact Center CCNG Self service

Seven Ways to Deliver Leading Digital Customer Service

CCNG

JUNE 21, 2023

Plus, customers can seek self-service, assisted-service or proactive-service options. Power your self-service channels with a robust knowledge base so users can find the information they need. But digital or self-service channels can’t always answer the question.

Customer Service

Customer Service CCNG Self service Automotive

Customer Contact Central

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

Seven Ways to Deliver Leading Digital Customer Service

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