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Creating a Culture of Exceptional Service

CCNG

Recently David led a CCNG Town Hall discussion how creating a culture of exceptional service comes from excelling in the four cornerstone areas: People, Leadership, Processes, & Systems. Finally, the Systems cornerstone includes things like having integrated systems and using a mature Customer Relationship Management (CRM system.)

CCNG 195
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When to Call a Contact Center Consultant…

CCNG

They have experience across many centers and industries and can either present quick solutions or listen to your ideas and provide feedback on what you might expect. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home. A consultant can be a sounding board for ideas.